Free UK Delivery
- Monday - Friday, 8.00am to 6.00pm
- Realistic assessment of access required
- Requires signatory at delivery address
- Parking for lorry within 6 metres of address
- Two contact telephone numbers preferred
- Free delivery to UK Mainland only
Phone to order
Lines open 7:30 - 17:00 Mon - Fri
All Rowlinsons products are self-assembly item and will be delivered in kit form. Instructions for assembly will be enclosed with the products. All deliveries are made direct from Rowlinsons via their appointed Carriers.
Product deliveries fit into one of three categories: 1man; 2 man or Hi-ab/Forklift depending on product size and weight. Good vehicle access will be required for delivery, and the lorry will need to park within 6 metres (20 ft) of the property.
If the larger hiab/forklift is required then there must be enough room for a 25ft 7.5t lorry (i.e. the size of a bin lorry or fire engine) to be unloaded - the road will need to be at least the width of 2 lorries.
Rowlinson’s Carrier will contact you by telephone prior to delivery to confirm details and agree a suitable delivery date. All dates quoted for either delivery or contact are approximate and Rowlinson Garden Products will not accept any liability for any delay in delivery for any reason.
All Rowlinson’s deliveries are to UK mainland only and they are made Monday – Friday between the hours of 8.00am and 6pm. It is not normally possible to give a specific time for delivery. There is no provision for weekend deliveries. Deliveries are made to the nearest point that is adjacent to the roadway and clear of obstruction. The Carriers will not move product around or through the property.
Customers must be available to check and sign for the delivery except when Rowlinson Garden Products have received written confirmation (from the customer) that the item can be left without a signature.
Delivery details required:
Pretty straightforward, full name, delivery address and postcode. Most important are the daytime telephone and mobile telephone number. The Carriers often text the customer with delivery details and progress updates so this is particularly useful.
If it goes wrong?
Well it shouldn’t, and it doesn’t normally as long as the customer has provided accurate access and offload details. In some circumstances a delivery may fail where circumstances are beyond the customers, or the Carriers, reasonable control.
If the customer isn’t available or has provided misleading information then Rowlinsons may charge reasonable cost of storage and redelivery once the reason for the initial failure has been rectified. If this still proves impossible Rowlinsons may resell the goods at market value and charge the original buyer any expenses occurred in the storage or reselling. Should the item resell at below the market value, any shortfall will be charged to the original buyer.