We aim, wherever possible, to offer our customers next day delivery and these deliveries are made on a Monday to Friday basis. In the majority of instances we are able to make deliveries free for most orders. However, because our products are generally quite bulky and heavy we have to charge for some deliveries depending on the value of the sale, travelling distance and the time involved. Therefore our delivery guidelines are operated on a zonal system, Zones A, B and C.
Firstly, Zone A is for customer deliveries located nearest to our premises. The areas covered by Delivery Zone A were enlarged in July 2019, with Cornworthy, Harbertonford, South Brent, Ashburton and Buckfastleigh all now included. Because the journeys to Brixham and Kingswear are time consuming these delivery areas were moved to Zone B in July 2019. The minimum order qualifying for free delivery in Zone A is £100 excluding VAT.
Next we have Zone B where deliveries involve longer distances, increased travelling time and therefore more expense. On a positive front Zone B has been expanded to include Callington, Chagford, Cranbrook, Saltash and Torpoint. The minimum order qualifying for free delivery in Zone B is £250 excluding VAT. The delivery charge for under this threshold is £20 ex. VAT.
Finally, Zone C delivery areas cover pretty much the rest of the country. We have delivered hardwood deckboards to Penzance docks; Log Cabins to the tip of Scotland, Oak flooring to Sussex and over 200 sheets of tanalised ply to Ipswich. However, probably our furthest destination for products was a consignment of 400 sheets of Neatmatch MDF cladding for the Falkland Isles.
We are able to use our transport for many of the areas on the attached map, mainly Devon and Cornwall. However, for longer distances we use the Palletline transport network. These Palletline vehicles may be up to 34 tonnes in weight and will need mechanised handlers or builders onsite for offload. Palletline delivery charges normally range from £90 ex. VAT (for up to 2 metre timbers) up to £235 ex. VAT for timbers up to 5.0 metres.
Delivery can be made to most Mainland UK addresses. The Hauliers indicate a 2-5 working day lead time for most products dependant on stock. Purchases over £500 including VAT are eligible for free delivery. Any purchases under £500 will incur a delivery charge of £48 including VAT.
If there are any difficulties for larger vehicles or any possible access restrictions then please advise and we will request a smaller lorry wherever possible. These are kerbside deliveries so there will need to be an able-bodied person on site to put the flooring under cover and sign for the delivery.
So, whatever your enquiry please phone or email us with your delivery Post Code and requirements.