Email Contact and HardiePlank updates
29th January 2018
Emails and opting in
We like to keep in touch with our customers to let them know of any impending changes in our products, our prices and of course Service related issues such as Christmas Opening Hours. Our email contact is normally limited to our monthly newsletter – any Social events such as Charity collections are focussed through the Facebook and social media channels.
Now we have some email changes looming. Due to impending changes in Government Legislation we will need to get our existing email contacts to opt in (again) to continue to receive these snippets of news. So we are asking all our existing customers to sign up – there will be email contact and a little incentive as a reminder during the next few days.
As a final reminder, your email address is useful for emailing you new price lists (when requested), monthly newsletters and for any marketing news such as products being discontinued. Please remember we do not pass-on, or sell, our customer’s email details to any third party.
JamesHardie HardiePlank colours
Here is a good example of why we like to receive and store customer’s email details. James Hardie have recently informed us that they will be replacing four colours in their HardiePlank range. The colours affected are Country Lane Red, Ocean Blue, Parkside Pine and Rustic Brown – four new “upgraded” colours are being added to the range.
These colours will be available as normal up to the 1st July 2018 but we will be reducing our stock levels over the next few months. Fortunately James Hardie have given us reasonable notice of these changes so we can inform our customers and we are in the process of contacting customers directly about this phase-out. Email is an ideal medium for this contact and we would encourage you all to forward us your email details..
We have had other instances where email is the most appropriate medium for contacting customers – e.g. a product safety recall where we needed to contact as many people as quickly as possible.
James Hardie “Colours” Competition
James Hardie have very kindly donated nine exclusive multi-coloured fleeces for this one. During February we want photo examples of your favourite HardiePlank cladding installations that you have installed yourself, or had installed at your property. More details will appear on our Facebook page over the next few days.
This competition is planned to run through the whole of February and the winners will be announced during the first week of March. The main condition to the competition is that you bought the HardiePlank from Southern Timber and also allow us to include any submitted images in our marketing. We will of course acknowledge your work accordingly.