Warranties

Warranties from Manufacturers

Some of our products feature enhanced warranties from the manufacturers. In each instance this is indicated on your Invoice which acts as your proof of purchase for warranty purposes. However, please note that some manufacturers  including Millboard, Namgrass and Elka differ. These manufacturers y all require the end user to register their purchase within a specified timescale. Many of our most popular products including Premier Decking, Tanalised Cladding and Hutton Garden Furniture are covered by a manufacturers warranty.

Balcas Incised Use Class 4 (UC4i)  Permapost Rounds – Performance Guarantee Details

The manufacturer of these incised posts, Balcas, offer a 15 year performance guarantee on their “incised Use Class 4 ” (UC4i) treated products.  This guarantee is only valid providing the sales invoice shows the round posts are listed as “incised Use Class 4” (UC4i) products. The Balcas Terms and Conditions can be read here or downloaded from this page as a pdf file.  The Balcas Terms and Conditions also include details of how to download a claim form if required.

BSW Incised UC4 Posts 

The manufacturer of these incised posts, BSW, offer a 15 year warranty on their UC4 posts.  This warranty requires customers to register their details to activate the warranty.  This must be redeemed within 90 days of purchasing the UC4 posts.  You can register your posts here

Visit www.bsw.co.uk/warranty to register online.  Customers can then upload a copy of their invoice, or alternatively post a copy of the sales invoice to BSW Timber, Carlisle Sawmills, Cargo, Carlisle, CA6 4BA.

HardiePlank Warranty

With HardiePlank, you can rest assured that the weather will have a minimal impact on your facade. Pre-primed and factory painted, HardiePlank cladding utilises ColorPlus® Technology. This multi-coat, baked-on finish offers a low maintenance solution that is fade resistant. To provide peace of mind HardiePlank comes with a 15 year limited warranty

Millboard Residential Warranty

Millboard Decking is manufactured from a wood-free blend of minerals and polymer resins. The Millboarrd planks are designed to exclude many of the inherent defects found in timber products. This allows many years of minimum maintenance in decking applications. Millboard offer a 25 year Residential Warranty of their products but you must register online at www.millboard.co.uk within 90 days of purchase to activate this Warranty.

For more details you can visit https://www.millboard.co.uk/warranty-registration/ and fill out an Application online. Also you can download a .pdf copy from this page

Namgrass Warranty

Namgrass customers can check the Namgrass 10 year warranty that covers all of their grasses.  However, to activate the Namgrass Warranty you must visit their website here and complete the simple online application. You should then be emailed with your warranty certificate, an easy to follow maintenance guide and the warranty terms and conditions.  For customers who require a hard copy of these please complete the form and email Namgrass at info@namgrass.co.uk with details of your warranty submission and they  will pop them in the post to you.  (last updated July 2019)