While this is not an exhaustive list there are a few things we think will be helpful when placing, and awaiting, your orders.
Next day delivery – we try to provide this where required, it does not mean that everyone and every product can be delivered next day. More details on next day delivery here …
Delivery Areas & Charges - most of our deliveries are made free of charge, but the reality is that some deliveries will incur a modest delivery charge. More details can be given when the delivery size and location are given. Some ideas of charges can be found here …
Directions & Post Codes for deliveries are essential; if there is no formal postal address (e.g. isolated barn conversion or stables) then please provide detailed directions.
Contact telephone numbers - all customers are requested to provide at least two telephone contact numbers, especially for the day of delivery. If we can’t find you and we cannot contact you then we may have to reschedule your delivery.
UK nationwide deliveries? Our main delivery area is the South West of England but we can deliver via Palletline larger quantities of timbers, typically cedar, oak, larch, ply, oak & pitch pine flooring. These vehicles may be up to 34 tonnes in weight and will need mechanised offload or builders onsite for offload. Palletline delivery charges normally range from £90 & VAT (for up to 2 metre timbers) up to £235 & VAT for timbers up to 5.0 metres.
Delivery Times - there are so many variables with our delivery runs that make it almost impossible to give firm delivery times. Please phone after 8.30 a.m. on the agreed delivery day for an estimates of your vehicles arrival.
First drop please - is a common request, in general the bigger the load and the closer you are to Newton Abbot then the more chance we can do this. When a vehicle has 11 smaller loads on a multi-drop run then we will invariably deliver to the nearest location first
Vehicle Access – our deliveries are arranged on the understanding that we can gain vehicular access to the delivery address; please advise of any possible vehicle restrictions. Free delivery does not include walking items to rear gardens or through customers houses.
Hiab Lorries -we operate two lorries with on board crane. These are big vehicles, the largest is 36’ long with a gross weight of 26 tonnes, so they are not suitable for all Devon lanes and all sites. If we check for Hiab access this does not mean necessarily we will be allocating one of these lorries to your delivery
Vehicle unloading – will be made to a suitable and secure unloading area should be available within six metres of the vehicles parking space. If there is no suitable offloading place then the customer will be responsible for transporting the timber to a safe storage place. We will move the timbers up to six metres, we do not carry products to the rear of properties or through the customers house.