Rowlinson Garden Products Delivery

 

Rowlinson are a fully-fledged Timber Merchant who also import and manufacture timber based garden products. From garden sheds and picnic benches their ranges have expanded and now include over 350 products to help make gardens a more relaxing, and enjoyable, place to be. These products enjoy free delivery to most parts of the UK, more details are listed below.  

Delivery lead times

Delivery is normally made within 7, 14 or 28 days of purchase depending primarily on the product’s size and weight. All dates quoted for delivery are approximate and we cannot accept any liability for any delay in delivery for any reason.  All products are delivered from Cheshire, some are collected by freight hauliers who then deliver via a series of network hubs. Most deliveries are made on Monday – Friday between the hours of 8a.m. and 6 p.m. You will be notified by text, or telephone call as to planned day of delivery but usually no specific time of day can be given.

Almost all Rowlinson products are self-assembly items and therefore will be delivered in “kit form”. Instructions for assembly, and fixings, will be enclosed with the products.

 

Order / delivery requirements:

For larger products Rowlinson, or their delivery agents, will contact customers prior to delivery with a delivery date.  This contact is usually by text, so please check your phone daily in case their proposed delivery date is not convenient. It is preferable that customers are available to check and sign for the product on the day of delivery.

The delivery to each customer’s property will be made to the nearest point that is adjacent to the roadway and clear of obstruction. For this reason their lorry needs to be able to park within 6 metres (20 ft) of the property receiving delivery. Also please not that Carriers will not move product around or through the property.

 

Access for delivery

The size of the delivery vehicle may vary but the minimum size truck is normally a 7.5 tonne flatbed.  We would need to know if the address is an unmade road and if the delivery is for a large items (Summerhouse, Log Cabin etc.), the road should be at least 2 lorry widths. There must be enough room for the 25ft 7.5t lorry, the size of a bin lorry, to be unloaded.  Delivery access could also be a problem. For example if there are cars parked on both sides of the street this would probably cause problems for delivery lorry access.

 

Enquiries about delivery progress

If you are concerned about your delivery then please contact us on 01803-813803, or email [email protected]   To progress the enquiry we would need the Delivery Post Code, mobile telephone number and customer name.

You can alternatively phone Rowlinson direct on 01829 261 121

 

In exceptional cases a delivery may fail

This would be most unusual; it may happen due to a combination of mishaps or address details being recorded inaccurately. Sometimes the product may comprise 2,3,4 or more cartons and you might get a split delivery with 3 parcels one day and one parcel the next. Please make sure that you only sign for how many parcels you receive.

All efforts will be made to redeliver as soon as practical, but if the customer fails to take delivery then Rowlinson Garden Products reserve the right to charge reasonable cost of storage and redelivery. They may alternatively resell the goods at market value and charge the original buyer any expenses occurred in the storage or reselling. Should the item resell at below the market value, any shortfall will be charged to the original buyer.

 

Delivery areas

Please note that Rowlinson deliveries are to the UK mainland only. No deliveries can be made to the Isle-of-Wight, Isle-of-Man, Northern Ireland, Scottish Highlands, the Scilly Isles or the Channel Isles

Most products enjoy free delivery but more remote areas of the UK mainland attract a delivery/collection surcharge. These outlying areas are split into two bands:

Surcharge Band A: KA, FK, KY, DD, PA and SA postcodes at £25 including VAT.

Surcharge Band B: AB, IV, PH, PL and TR postcodes at £50 including VAT